Return & Refund Policy

Return & Refund Policy – RKwood

At RKwood, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests only for products that are damaged, defective, or incorrect at the time of delivery.
Customers must report any damage, defect, or incorrect item within 48 hours of receiving the order by contacting our customer support team.
To process a return request, customers may be required to provide photographs or videos of the damaged or defective product.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized furniture products.
Products damaged due to improper handling, misuse, or normal wear and tear after delivery.
Products that have been used, altered, or assembled by the customer.

Refunds

Once the returned product is inspected and approved, the refund will be processed.
Approved refunds will be credited to the original payment method within 7–10 business days.
If the order was paid through Cash on Delivery (COD), customers may be asked to provide bank account details for processing the refund.

Replacement Policy

In cases of damaged, defective, or incorrect products, RKwood may offer a replacement instead of a refund, depending on product availability.
Replacement delivery timelines may vary based on location and product availability.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order.
Once an order has been processed, manufactured, or shipped, cancellation requests may not be accepted.
Customized or made-to-order products cannot be cancelled once production has started.

Return Shipping

If the return is approved due to a damaged, defective, or incorrect product, RKwood will arrange the return pickup or bear the return shipping charges.
In all other cases, return shipping charges, if applicable, may be borne by the customer.

Refund Exceptions

RKwood reserves the right to refuse a return or refund request if:

The product is found to be used, damaged by the customer, or not in its original condition.
The return request is made after the specified return period.
Insufficient evidence is provided regarding the damage or defect.

For any questions regarding returns, replacements, or refunds, please contact us:

RKwood
📞 Phone: 8094011150
📧 Email: Ssnap1150@gmail.com